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If you’re using a touchpad, you may have noticed a few issues depending on who the manufacturer is. Synaptics is one of the largest touchpad developers in the world and you’ll find them embedded in many PCs across brands.
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If you’re having issues with your Synaptics touchpad after upgrading or installing Windows 10, you’re not alone. The biggest issue is that the driver resets itself every time you restart your computer.
Let’s look at a quick fix to this Synaptics touchpad issue in Windows 10 and hope that the two companies correct it in the future.Fixing Synaptics Touchpad Issue in Windows 10
For some reason, the registry entry in Windows 10 for your Synaptics touchpad makes Windows think the driver has been updated every time you restart your computer. This resets all default settings, causing you to fix them each time you update.
This can be obnoxious if you hate using the touchpad, tweak its settings so it’s less sensitive, or use an external mouse. Fixing the issue, for now, is relatively easy with a simple registry editor.
Before you begin, we recommend making a backup of your registry in case any issues arise. We also recommend a system restore point before starting.
Open the Run menu however you feel comfortable.Synaptics Wbf Fingerprint Driver Windows 10 Hp
Type in the following command: regedit.
This will open the Registry Editor.
Navigate to the following area of your registry:
*HKEY_LOCAL_MACHINESOFTWARESynapticsSynTPInstall
Locate the following registry key: DeleteUserSettingsOnUpgrade
Right-click on the entry and click “Modify.”
Change the value from 1 to 0.
Now, you can exit the Registry Editor.
Then, open “Mouse & touchpad settings.” You can do this via the Settings app or by searching for it.
Scroll down and click “Additional mouse settings.”
This will open the Synaptics touchpad control panel.
Change your settings as you see fit, save them, then restart your PC.
This should stop your Synaptics touchpad settings from resetting every time you restart Windows 10.
For nine out of ten cases, this will fix the Synaptics issue. Until Synaptics and/or Microsoft releases a driver update that fixes this entry permanently, you’ll have to settle for this registry tweak to fix it.Conclusion
There’s a lot of little issues like this in Windows 10. If they’re starting to add up, it’s time to take matters into your own hand. As little registry edits, tweaks, and tricks come out to make things easier, you’ll have to apply them yourself to ensure you can use Windows 10 the way you want to until Microsoft and manufacturers catch up to the issue.
Hopefully, Synaptics will fix this issue as soon as possible as it’s been driving users batty since day one of Windows 10’s release.
Unfortunately updates will sometimes overwrite the custom registry setting (i.e. “0”) and you have to do the whole thing over again.
Aug. 15, 2018 / Updated by Bessie Shaw to Windows 10
“I have a Lenovo ThinkPad X270 and I can't use fingerprint reader after I upgraded the OS to Windows 10 Version 1803 (OS Build 17134.48). I have checked the Biometric settings in Device Manager and the Synaptics WBDI (SGX enabled) device is showing the following status. Please help me.” -From Lenovo Community
According to the users’ discussion in the community, not only Lenovo ThinkPad X270, but also other models of Lenovo laptops like ThinkPad X1 Carbon (5th Gen), ThinkPad X1 Yoga and ThinkPad P51 are suffering the same issue. The fingerprint readers of their Lenovo notebooks do not work after Windows 10 April 2018 Update 1803. To troubleshoot Lenovo laptop fingerprint reader not working issue, the top 3 workarounds are listed below. If you are also nagged by this nettlesome issue, just read on and have a try.Workaround 1: Uninstall the Fingerprint Manager and Re-enroll the Fingerprints
To fix fingerprint reader not working issue after Windows 10's April 2018 Update (1803), the first workaround you can try is to uninstall the Lenovo Fingerprint Manager Pro or Lenovo Fingerprint Manager, and then re-enroll your fingerprints. Follow the steps below:
Step 1. Open the Control Panel and find Programs.
Step 2. Click Uninstall a program under the Programs.
Step 3. Find Lenovo Fingerprint Manager Pro or Lenovo Fingerprint Manager in the program list, and then right click it to uninstall it.
Step 4. Click the Start button to open the Settings.
Step 5. Select Accounts in the Settings.
Step 6. Choose 'Sign-in options' on the left. Scroll to Windows Hello and click Set Up in the Fingerprint section.Synaptics Fingerprint Driver Windows 10 Dell
Step 7. Click Get started in the Windows Hello setup.
Step 8. Enter your PIN.
Note: If you don't have a PIN, you need to set up one at first. Refer to this post: How to set up PIN code in Windows 10.
Step 9. Put one of your fingers on the fingerprint reader to scan it.
Step 10. Choose Add Another if you want to repeat the process with another finger, or you can choose to close the program.Workaround 2. Update the Synaptics WBDI Driver Manually
According to some users, they suffered the fingerprint reader not working issue with the error message of 'This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)'. This issue usually occurs after a Windows OS update. It is caused by the conflict between the outdated drivers and the updated system. To troubleshoot such an issue, you need to update your Synaptics WBDI driver to the newest version.
Read more: 2 Ways to Update Outdated Drivers in Windows 10
To update the Synaptics WBDI driver manually, you need to uninstall the driver in the Device Manager firstly. Then find the updated driver in the Lenovo official website and download it. After you install the newest version of the Synaptics WBDI driver, the fingerprint reader not working issue may be resolved.
However, some users rendered that they still failed to fix the issue after they installed the new Synaptics WBDI driver for their laptop models such as ThinkPad X1 Carbon and ThinkPad P51. If you are one of these users, here is a tip for you. You can download the 5.2.3527.26 version Synaptics WBDI driver at first. After the installation of 5.2.3527.26 driver is finished, download the latest 5.2.3531.26 version driver and install it. Many users have tried this method and it works.Workaround 3. Use Driver Talent to Resolve Fingerprint Reader Not Working Issue
If you don’t want to update the Synaptics WBDI driver manually by yourself or you are just a computer novice, a reliable driver update tool like Driver Talent will be your good helper. It will find out all your outdated drivers quickly and automatically update them to the newest version in minutes for your Lenovo laptop. Click the download button below to get Driver Talent and follow the easy steps to fix the issue right now.
Step 1. Launch Driver Talent and click the “Scan” button to scan your laptop.
Step 2. Click “Update” to update all your outdated drivers in the driver list. Driver Talent will automatically download and install the most suitable driver version for you.Hp Fingerprint Driver Windows 10
Step 3. Reboot your laptop to have the update take effect.Lenovo Synaptics Wbdi Driver
Hope the Lenovo laptop fingerprint reader not working after Windows 10 1803 Update issue can be fixed after you try the above top 3 workarounds. More solutions to other Lenovo laptop issues can be accessed below:
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Fix Lenovo Touch Screen Not Working in Windows 10
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Top 2 Ways to Fix Lenovo Touchpad Not Working on Windows 10
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Fix: Lenovo Laptop Keyboard Not Working in Windows 10
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Top 2 Ways to Fix Lenovo Camera Not Working in Windows 10
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